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How projects work\nOur projects follow a shared lifecycle that ensures we separate exploration from commitment from delivery:\n\nLearning and understanding >\nDecision-making and prioritisation >\nDesigning >\nBuilding >\nLaunching, handover, and reviewing.\n\nAll projects follow this lifecycle, whether each step is a quick meeting or an entire phase.\n→ Explore the full lifecycle: How projects work\n\n2. Roles & Governance\nThis section defines who:\n\nHolds direction\nCoordinates delivery\nOwns solution quality\nManages relationship continuity\n\n→ View all roles: Roles & Governance\n\n3. Templates & Tools\nThese templates provide starting points for proposals, discovery, delivery, reporting, and review. Improve them when needed 😃\n→ Browse templates: Templates & Tools\n"],["/01-project-phases/","Project Phases",null,"Phases\n\nPre-project\nContract\nInitiation\nDiscovery & Definition\nDesign\nSpecification\nDevelopment & Delivery\nTransition\nReview\n\nHow to use this\n\nUse the phase pages as checklists: each ends with checklist criteria and a handover.\nUse Project controls for cross-cutting practices (risk, change control, reporting, budgeting).\nUse Templates for agendas and artefacts.\n\nAbout our projects\nOur projects combine principles from design thinking and agile delivery, adapted to the realities of agency work, fixed budgets, and complex stakeholder environments.\nThis approach separates learning and contextualising, decision-making, and delivery into distinct phases.\nBy focusing on outcomes and scope before committing to detailed solutions, we reduce risk, support realistic resourcing, and protect agility where it matters most (during design and build) while avoiding over-specification too early.\nWe have Checkpoints at the end of each phase.\n\n"],["/01-project-phases/01-pre-project/","Pre-project",null,"Work is identified, scoped at a high level, and estimated in order to win the work. This phase establishes initial assumptions, constraints, and risks, and the agreement that we can deliver the project for the available budget, with the understanding that real scoping and prioritisation will happen once the project starts.\n\nPhase owner: Account Manager (if existing client) or New Work Team (new client)\nInformed: Projects Coordinator\nPrimary Client contact: Account Manager (if existing client) or New Work Team (new client)\n\n\nTypical activities\n\nTender responses, proposals, pitches\nHigh-level estimates and timelines\nInitial assumptions and constraints\nEarly conversations with clients and stakeholders\n\n\nDeliverables\n\n\n\nDeliverable\nOwner\nShared With\nFormat\nWhen\n\n\n\n\nProposal / Statement of Work\nNew Work Team / AM\nClient + Projects Coordinator\nGoogle Doc or PDF\nAt phase close\n\n\n\n\nTemplates\n\n\n\nTemplate\nOwner\nAudience\n\n\n\n\nProject proposal starter kit\nNew Work Team / AM\nInternal\n\n\nLightweight project proposal\nNew Work Team / AM\nBoth\n\n\nSupport project proposal\nNew Work Team / AM\nBoth\n\n\nProposal estimation sheet\nNew Work Team / AM\nInternal\n\n\nAC Presentation Deck A\nNew Work Team / AM\nClient\n\n\nAC Presentation Deck B (GCloud)\nNew Work Team / AM\nClient\n\n\n\n\nTools and platforms\n\nGoogle Docs / Slides — brief, proposals and presentations\nGoogle Docs — initial budget estimation\nEmail / video call — client and stakeholder conversations\nSupport system (if existing client) - early discussions on requirements\nCRM - [all comms with clients pre-win]\n\n\nCheckpoint\n\n\nProject objective is clear\n↳ Required output: Proposal or SoW drafted, reviewed, and accepted by client\n\n\nBudget and timeline are plausible\n↳ Required output: High-level estimate documented\n\n\nKey risks are visible\n↳ Required output: Risk notes included in proposal/SoW\n\n\nProject Coordinator + Project Manager are named\n↳ Required output: Owner confirmed in writing\n\n\nIf any of these is uncertain, we resolve them before committing further resource.\n"],["/01-project-phases/02-contract/","Contract",null,"Nothing operational begins until this phase is closed. This phase ensures all legal and commercial agreements are in place before any project work starts. It is a hard gate: Initiation does not start, resources are not booked, and no project infrastructure is created until contracts are signed (in small projects - a contract can be replaced with a client signed Statement of Work)\n\nPhase owner: Account Manager (if existing client) or New Work Team (new client)\nSupported by: Projects Coordinator, PM\nPrimary Client contact:\n\n\nTypical activities\n\nFinalise and issue the Statement of Work\nNegotiate and agree contract terms with client\nObtain signatures from all required parties\nConfirm any DPAs or NDAs required\nConfirm purchase order or payment terms with Finance\n\n\nDeliverables\n\n\n\nDeliverable\nOwner\nShared With\nFormat\nWhen\n\n\n\n\nSigned contract or SoW\nAM / New Work Team\nClient + Projects Coordinator + Finance\nSigned PDF / DocuSign\nBefore Initiation begins\n\n\nDPA / NDA (if required)\nAM / New Work Team\nClient + PM\nSigned PDF\nBefore Initiation begins\n\n\nConfirmed PO or payment terms\nAM / Finance\nProjects Coordinator + PM\nEmail or PO doc\nBefore Initiation begins\n\n\n\n\nTemplates\n\n\n\nTemplate\nOwner\nAudience\n\n\n\n\nStatement of Work\nPM / AM\nBoth\n\n\nContract template\nAM\nBoth\n\n\nData Processing Agreement\nAM\nBoth\n\n\n\n\nTools and platforms\n\nDocuSign / Adobe Sign — contract execution\nGoogle Docs — SoW drafting and review\nCRM — contract status tracking\n\n\nCheckpoint\n\n\nContract or SoW signed by all parties\n↳ Required output: Signed document saved in project Drive folder\n\n\nPayment terms or PO confirmed\n↳ Required output: Written confirmation from client and Finance\n\n\nAny required DPA or NDA in place\n↳ Required output: Signed and filed\n\n\nSponsor confirmed it is appropriate to proceed\n↳ Required output: Sign-off email or meeting note\n\n\nIf any condition is not met, the project does not proceed to Initiation. Exceptions (e.g. a letter of intent) must be approved by the Sponsor and documented.\n\nHandover\n\n\n\n\n\n\n\n\n\nFrom\nAccount Manager / New Work Team\n\n\nTo\nProjects Coordinator + Project Manager\n\n\nMechanism\nWritten confirmation that all contracts are signed, filed in the project Drive folder, and Finance notified. No meeting required unless there are unresolved issues.\n\n\nAM / New Work Team\nConfirm all documents are signed and filed. Pass to Projects Coordinator to begin Initiation.\n\n\nProjects Coordinator\nBegin Initiation only on receipt of written confirmation. Set up Harvest codes and project infrastructure at this point.\n\n\nPM\nNote any contractual constraints that affect delivery approach before Initiation planning begins.\n\n\n\n"],["/01-project-phases/03-initiation/","Initiation",null,"Project setup and planning: the project becomes operationally real. Roles are clarified, the project team is appointed, resources are booked in, and the approach to Discovery (and possibly the whole project) is agreed.\nOwnership transfers to the Projects Coordinator and the Project Manager (from New Work or Account Management).\n\nPhase owner: Projects Coordinator (operations) + PM (delivery)\nInformed: Sponsor, AM, Design Lead, Dev Lead, Support Point of Contact, Finance Team\nPrimary Client contact: Project Manager\n\n\nTypical activities\n\nProject Manager (and internal sponsor/AM) is confirmed\nReview of proposal and contract, assumptions, and risks\nInitial resourcing and availability checks - Discovery, Design, Backlog Steward, Development, etc\nAssign Support Point of Contact and discuss likely technical requirements\nPlanning the Discovery approach and cadence\nProject kick-off (internal and/or client)\nProject administration (document set-up, Harvest codes, Rocket channel etc) and coordination with other projects\nRisk register\nDecision register\nBudget + Finance setup\nStatement of Work created\n\n\nDeliverables\n\n\n\nDeliverable\nOwner\nShared With\nFormat\nWhen\n\n\n\n\nProject admin in place (Harvest, docs, repo)\nProjects Coordinator\nPM\nHarvest, Google Docs, Gitlab\nBefore kick-off\n\n\nPM onboarded\nProjects Coordinator\nPM\nInternal project initiation meeting template\nDay 1 of initiation\n\n\nRisk register in place with known risks documented\nPM\nProject team + Sponsor\nRisk Register template\nBy end of initiation\n\n\nDecision register\nPM\nProject team\nStatement of Work template\nBy end of initiation\n\n\nProject resourced (roles confirmed)\nProjects Coordinator\nPM + Sponsor + Leads\nInternal project initiation meeting inc Support\nBefore kick-off\n\n\nProject Plan\nPM\nProject Team\nProject Management Sheet\nInternal kick-off\n\n\nUpdated Statement of Work\nPM\nProject Team + client\nStatement of Work\nBefore Discovery phase\n\n\n\n\nTemplates\n\n\n\nTemplate\nOwner\nAudience\n\n\n\n\nStatement of Work\nPM\nBoth\n\n\nProject Management Sheet\nPM\nInternal\n\n\nRisk Register\nPM\nInternal\n\n\nInternal project Initiation meeting\nProjects Coordinator\nInternal\n\n\nClient kick-off meeting agenda\nPM\nBoth\n\n\nBoard templates (Gitlab; other)\nProjects Coordinator\nBoth\n\n\n\n\nTools and Platforms\n\nHarvest — project codes, time tracking\nGoogle Docs / Project Drive — project documentation and shared workspace\nRocket — project channel\nSlack — if relevant for client\nGitHub / GitLab — repository setup\n[Other backlog tool  — backlog setup]\nGoogle Meet / Zoom — kick-off meetings\n\n\nCheckpoint\n\n\nCore project roles are assigned and accepted (Sponsor, Discovery, Design, Development, Backlog Steward, Support)\n↳ Required output: Role confirmation documented in project workspace (project management sheet)\n\n\nInternal kick-off completed\n↳ Required output: Internal K-O meeting notes recorded; project documents updated\n\n\nBudget and timeline for Discovery are agreed\n↳ Required output: Documented in project management sheet\n\n\nProject infrastructure is in place (repo/backlog, tracking, comms, docs)\n↳ Required output: Checklist signed off by PM\n\n\nKnown risks are logged and visible\n↳ Required output: Risk register created and accessible by client\n\n\nClient understands what Discovery will and will not cover\n↳ Required output: Discovery Plan document confirmed in writing or via kick-off notes\n\n\nProject plan signed off\n↳ Required output: Project plan includes phase with high-level estimates and timeline (currently in project management sheet)\n\n\nIf any of these is unclear, we resolve them before beginning Discovery.\n\nHandover\n\n\n\n\n\n\n\n\n\nFrom\nProjects Coordinator + Project Manager\n\n\nTo\nDiscovery Lead + Project Manager\n\n\nMechanism\nInternal handover meeting. PM remains on the project; the Discovery Lead is formally introduced and confirmed.\n\n\nProjects Coordinator\nConfirm resourcing is in place and the Discovery Lead is booked. Share the full project admin pack (risks, decisions, SoW, infrastructure).\n\n\nPM\nBrief the Discovery Lead on the proposal, scope, risks, client context, and agreed Discovery approach. Ensure the project workspace is ready.\n\n\nDiscovery Lead\nAttend handover, confirm scope of their involvement, and take ownership of the Discovery plan.\n\n\n\n"],["/01-project-phases/04-discovery-definition/","Discovery & Definition",null,"Decide what we will do, and why?\nThis phase builds a shared understanding of user needs, organisational aims, constraints, and opportunities. Evidence is gathered to inform decisions, challenge assumptions, and surface risks before committing to build. Discovery insights then inform clear decisions about what will and will not be delivered.\n\nPhase owner: Discovery Lead\nSupported by: Project Manager, Design Lead, Tech Lead\nInformed: Sponsor, AM, Projects Coordinator\nPrimary Client contact: Project Manager\n\n\nTypical activities\nDiscovery\n\nTheory of Change and stakeholder workshops\nUser research and journey mapping\nReview of analytics, content, UX, and accessibility, performance\nTechnical discovery and feasibility checks\nSynthesis of findings and insights\nEstimation\n\nDefinition\n\nAgreement on in-scope and out-of-scope features\nPrioritisation\nDefinition of success criteria and KPIs\nHigh-level backlog or capability outline\nPlayback of findings and decision sign-off with stakeholders\nStatement of Work updated\n\n\nDeliverables\n\n\n\nDeliverable\nOwner\nShared With\nFormat\nWhen\n\n\n\n\nDiscovery Report\nDiscovery Lead\nClient + internal team\nRequires new template\nEnd of Discovery\n\n\nStatement of Work (updated)\nPM (approved by Sponsor)\nClient + internal team\nStatement of Work Template\nEnd of Definition\n\n\nKPIs for the project\nDiscovery Lead + PM\nClient + Sponsor\nSection in Discovery Report + Statement of Work template\nEnd of Definition\n\n\nRecommendations (if applicable)\nDiscovery Lead\nClient\nRecommendations sheet template\nEnd of Discovery\n\n\nHigh-level backlog / capability outline\nDiscovery Lead + Tech Lead\nInternal team\nGitlab / spreadsheet (tbc by team)\nEnd of Definition\n\n\n\n\nTemplates\n\n\n\nTemplate\nOwner\nAudience\n\n\n\n\nRecommendations sheet\nDiscovery Lead\nBoth\n\n\nWideband Estimation Sheet\nTech Lead / Design Lead / Discovery Lead\nInternal\n\n\nSpecification Sheet\nDiscovery Lead\nInternal\n\n\nIA sheet (current and new)\nDiscovery Lead / Design Lead\nInternal\n\n\n\nTools and Platforms\n\nFigjam — workshops, journey mapping, synthesis\nGoogle Docs / Slides — reports and recommendations\nHotjar / Google Analytics — analytics review\nTBC — user research\nHarvest — time tracking against Discovery budget\nGoogle Docs / Project Drive— documentation and decisions\nProject Rocket channels and meetings\n\n\nCheckpoint\n\n\nThe problems we are solving are clearly articulated\n↳ Required output: Problem statement documented in Discovery Report\n\n\nUser needs and success criteria are documented\n↳ Required output: Included in Discovery Report and SoW\n\n\nScope boundaries are explicit\n↳ Required output: In/out-of-scope list signed off by stakeholders in SoW\n\n\nConstraints (budget, timeline, technical) are visible\n↳ Required output: Noted in updated SoW\n\n\nKey risks and assumptions are recorded\n↳ Required output: Risk register updated\n\n\nInternal alignment on direction confirmed\n↳ Required output: Internal Meeting - review scope, project plan, estimates. Update SoW if substantial changes are indicated. Notes clearly document agreement, including by Technical Lead\n\n\n\nHandover\n\n\n\n\n\n\n\n\n\nFrom\nDiscovery Lead + Project Manager\n\n\nTo\nDesign Lead (or Tech Lead for technical projects) + Project Manager\n\n\nMechanism\nHandover meeting including PM, outgoing Discovery Lead, incoming Design Lead and Tech Lead.\n\n\nDiscovery Lead\nPresent findings, decisions, and Discovery Report. Confirm scope is understood. Remain available for questions during early Design.\n\n\nPM\nEnsure the handover meeting happens, that the Design Lead has access to all artefacts, and that the project workspace is up to date. Update the SoW if required.\n\n\nDesign Lead\nAttend handover, confirm scope and direction, and take ownership of the Design phase plan.\n\n\nTech Lead\nAttend handover and flag any technical feasibility concerns arising from Discovery findings.\n\n\n\n"],["/01-project-phases/05-design/","Design",null,"We explore, validate, and refine solutions that meet the agreed goals. Design work provides enough clarity to guide build without locking down unnecessary detail too early.\n\nPhase owner: Design Lead\nSupported by: Project Manager, Tech Lead\nInformed: Sponsor, AM, Projects Coordinator\nPrimary Client contact: Project Manager\n\n\nTypical activities\n\nInformation architecture and content strategy\nTechnical design\nWireframes\nVisual design approach of key elements\nPrototypes, design reviews, and user testing (where possible)\nPreparing materials to support development (annotated wireframes, spec docs)\n\n\nDeliverables\n\n\n\nDeliverable\nOwner\nShared With\nFormat\nWhen\n\n\n\n\nWireframes\nDesign Lead\nClient (for review) + Dev team\nFigma / PDF export\nDuring Design; shared at review point\n\n\nVisual design approach\nDesign Lead\nClient (for sign-off)\nFigma / PDF\nBefore Specification starts\n\n\nTechnical approach document\nTech Lead\nInternal team + PM\nGoogle Doc\nBefore Specification starts\n\n\nContent Strategy / IA doc\nDesign Lead\nBoth\nContent Strategy IA template\nDuring Design phase\n\n\nUpdated SoW\nPM\nClient\nTemplate\n—\n\n\n\n\nTemplates\n\n\n\nTemplate\nOwner\nAudience\n\n\n\n\nContent Strategy IA doc\nDesign Lead\nBoth\n\n\n\n\nTools and platforms\n\nFigma/Figjam — wireframes, visual design, prototypes\nFigma — prototypes and client review\nGoogle Docs / Project Drive— technical approach, content strategy\nTBC — user research+ testing\nHarvest — time tracking\nGoogle Docs / Project Drive — design decisions and annotations\nProject Rocket channels and meetings\n\n\nCheckpoint\n\n\nDesign direction agreed internally\n↳ Required output: Internal design review sign-off noted in decision log\n\n\nDesign direction agreed by client\n↳ Required output: Client feedback documented; sign-off email saved in Drive\n\n\nIA is agreed\n↳ Required output: New site map\n\n\nOpen questions that affect build feasibility are identified\n↳ Required output: Listed in risk register or design notes\n\n\nMajor interaction patterns are settled\n↳ Required output: Annotated wireframes or prototype link shared with Dev\n\n\nScope has not silently expanded\n↳ Required output: PM has confirmed backlog still reflects agreed scope\n\n\nIf design uncertainty would materially affect build effort, we address it before moving on. This does not mean that all design has finished - UI design and other design may well take place as part of the Development and delivery phase - but it does mean that the scale of any remaining design is settled and the overall direction is fixed.\n\nHandover\n\n\n\n\n\n\n\n\n\nFrom\nDesign Lead + Project Manager\n\n\nTo\nBacklog Steward\n\n\nMechanism\nDesign walkthrough meeting with Tech Lead, Backlog Steward, and PM. Design artefacts linked in project workspace.\n\n\nDesign Lead\nPresent all design artefacts. Flag open questions and any known design work still to come during build. Confirm the scale of remaining design work.\n\n\nPM\nEnsure handover meeting is scheduled. Confirm that artefacts are accessible and the project workspace is current.\n\n\nTech Lead\nReview design artefacts for technical feasibility. Flag blockers before Specification begins.\n\n\nBacklog Steward\nAttend the design walkthrough. Begin breaking design into stories with acceptance criteria.\n\n\n\n"],["/01-project-phases/06-specification/","Specification",null,"A short phase that readies the team for the build and delivery. Ensures that the client and team have a mutual understanding of the scope of delivery, that there is sufficient documentation for the next phase, and that a backlog board is created with stories with UAT. Will include Leads of previous and next phases, Backlog Steward, and PM. May include Discovery Lead and Delivery team.\n\nPhase owner: Backlog Steward\nSupported by: Project Manager, Tech Lead\nInformed: Sponsor, AM, Projects Coordinator\nPrimary Client contact: Project Manager\n\n\nTypical activities\n\nEstimation\nPrioritisation\nBoard creation\nBacklog refinement\nContent planning\nSprint mapping\n\n\nDeliverables\n\n\n\nDeliverable\nOwner\nShared With\nFormat\nWhen\n\n\n\n\nBacklog ready for Sprint 1\nBacklog Steward\nDev team + PM\nBoard (Jira / Linear / Trello)\nBefore Sprint 1 starts\n\n\nStatement of Work (updated with new estimates)\nPM (approved by Sponsor)\nClient + internal team\nSigned document / PDF\nBefore Sprint 1 starts\n\n\n\n\nTemplates\n\n\n\nTemplate\nOwner\nAudience\n\n\n\n\nWideband Estimation Sheet\nTech Lead / Backlog Steward\nInternal\n\n\nSpecification Sheet\nBacklog Steward\nInternal\n\n\nProject Management Sheet\nPM\nInternal\n\n\nRisk Register\nPM\nInternal\n\n\nSoW\nPM\nBoth\n\n\n\n\nTools and platforms\n\nGitlab / Excel — backlog and sprint board creation\nGoogle Sheets / Wideband Estimation Sheet — estimation\nHarvest — budget alignment check\nGitlab / Project Google Drive — sprint documentation\nProject Rocket channels and meetings\n\n\nCheckpoint\n\n\nThe agreed scope is documented and stable\n↳ Required output: Backlog created; stories linked to agreed scope\n\n\nAcceptance criteria are defined\n↳ Required output: All Sprint 1 stories have UAT criteria\n\n\nTechnical architecture decisions are confirmed\n↳ Required output: Architecture notes in project workspace\n\n\nEstimates are aligned with the available budget\n↳ Required output: PM has confirmed estimates fit budget; SoW updated\n\n\nChange control expectations are clear\n↳ Required output: Change control process documented or referenced in SoW\n\n\nRisks to delivery are visible\n↳ Required output: Risk register reviewed and updated\n\n\nHandover\n\n\n\n\n\n\n\n\n\nFrom\nBacklog Steward\n\n\nTo\nProject Manager + Tech Lead\n\n\nMechanism\nSprint 0 planning meeting or Specification close-out with PM, Tech Lead, and delivery team. No formal lead change — PM has been active throughout and continues.\n\n\nBacklog Steward\nConfirm backlog is ready: stories defined, acceptance criteria written, board set up. Hand board access and ownership to PM and Tech Lead.\n\n\nTech Lead\nConfirm architecture decisions are documented. Confirm team is ready for Sprint 1.\n\n\nPM\nConfirm budget, SoW, and estimates are aligned. Communicate Sprint 1 start to client. Ensure change control process is understood by all.\n\n\n\n"],["/01-project-phases/07-development-delivery/","Development & Delivery",null,"We build the solution iteratively through agile sprints, with regular feedback and refinement. Functionality is developed, tested, and released in increments, balancing progress with quality.\n\nPhase owner: Project Manager (delivery process), Tech Lead (technical output)\nSupported by: Design Lead, Backlog Steward\nInformed: Sponsor, AM, Projects Coordinator, Support Point of Contact\nPrimary Client contact: Project Manager\n\n\nTypical activities\n\nBacklog refinement, sprint planning, standups, and sprint demo and reviews\nConfiguration management (see here: https://dev.docs.agile.coop/processes/config-management/)\nAgree specific technical processes and documentation (see here:: https://dev.docs.agile.coop/processes)\nEngagement with Support and AM\nBudget adherence review (regular check-in with Finance)\nDevelopment and theming\nContent upload / migration\nTraining\nTesting, QA, and accessibility checks (link to testing standards here: https://dev.docs.agile.coop/processes/testing-standards/)\nDeployment and UAT\nGo-live checklist\nLaunch planning and go-live\nDocumentation and knowledge transfer to client and Support team\n\n\nDeliverables\n\n\n\nDeliverable\nOwner\nShared With\nFormat\nWhen\n\n\n\n\nSprint and phase reports\nPM\nClient + Sponsor\nWritten summary (email or doc)\nAfter each sprint and phase\n\n\nFinished product (live)\nTech Lead + Dev team (PM coordinates)\nClient\nDeployed environment\nAt go-live\n\n\nGo-live checklist\nPM + Tech Lead\nInternal + Client\nChecklist doc\nBefore go-live\n\n\nDocumentation / knowledge transfer\nTech Lead + PM\nClient + Support team\nDoc / training session\nBefore Transition\n\n\n\n\nTemplates\n\n\n\nTemplate\nOwner\nAudience\n\n\n\n\nSprint planning, review and retro doc template\nPM\nInternal\n\n\n\n\nTools and platforms\n\nGitlab / spreadsheet — sprint board and backlog management\nGitHub — version control and code review\nHarvest — time tracking and budget monitoring\nStaging / production environments — testing and deployment\nProject Rocket / Google Meet — standups and team communication\nGoogle Docs / Project Drive — documentation and knowledge base\n\n\nCheckpoints\n\n\nThe agreed functionality is delivered and tested (including unit, integration and browser testing)\n↳ Required output: Client signs off functionality agreed in last version of Statement of Work\n\n\nClient signs off acceptance criteria on all features\n↳ Required output: UAT sign-off from client documented\n\n\nOutstanding issues and out-of-scope functionality are logged and prioritised\n↳ Required output: Issues list in shared workspace\n\n\nDocumentation is delivered\n↳ Required output: Client-facing and internal docs complete\n\n\nThe client understands what has been delivered and what has not\n↳ Required output: Confirmed in writing or close-out meeting notes\n\n\n\nHandover\n\n\n\n\n\n\n\n\n\nFrom\nProject Manager and Tech Lead\n\n\nTo\nProject Manager (continues) + Account Manager (takes over client relationship)\n\n\nMechanism\nClose-out meeting with PM, AM, Tech Lead, and Support team. PM remains responsible for Transition; AM steps in to lead the ongoing client relationship.\n\n\nPM\nOwn the Transition phase. Ensure documentation is complete, outstanding issues are communicated, and the Support team is briefed. Lead the internal retrospective.\n\n\nTech Lead\nConfirm technical handover is complete. Brief Support on architecture, known issues, and ongoing considerations.\n\n\nAM\nAttend close-out. Take ownership of the forward client relationship. Identify next steps and opportunities.\n\n\nSupport team\nAttend handover briefing. Confirm they have what they need to support the client going forward.\n\n\n\n"],["/01-project-phases/08-transition/","Transition",null,"The project is formally handed over from the project team to ongoing Support and Account Management. Responsibility shifts from build-focused execution to stability, continuity, and client relationship.\n\nPhase owner: Project Manager\nSupported by: Tech Lead, AM\nInformed: Sponsor, Projects Coordinator\nPrimary Client contact: Project Manager (handling over to AM)\n\n\nTypical activities\n\nHandover to Support team: inc documentation, automated testing\nHandover to Account Management: inc outstanding tickets / backlogs / client requests\nCredential and access transfer\nClarifying support scope and response expectations (and signed Support Agreement)\nFraming post-launch improvements\n\n\nDeliverables\n\n\n\nDeliverable\nOwner\nShared With\nFormat\nWhen\n\n\n\n\nInternal technical documentation (inc. testing approach)\nTech Lead\nSupport team\nDoc / knowledge base\nBefore Transition closes\n\n\nConfirmed access and credentials\nTech Lead\nClient + Support team\nSecure transfer\nBefore Transition closes\n\n\nLive system confirmation\nTech Lead + PM\nClient + Sponsor\nEmail or sign-off doc\nAt start of Transition\n\n\nTransition summary (what was delivered / what was deferred)\nPM\nClient + AM + Support team\nDoc or email\nBefore Transition closes\n\n\nOutstanding issues log\nPM\nClient + AM + Support team\nShared doc / board\nAt start of Transition\n\n\n\n\nTemplates\n\n\n\nTemplate\nOwner\nAudience\n\n\n\n\nProject Assessment (internal)\nPM\nInternal\n\n\n\n\nTools and Platforms\n\nGoogle Docs / Drive — documentation handover\nGitlab / spreadsheet — outstanding issues log\nGoogle Meet — training and handover sessions\nHarvest — final time tracking before project closes\n\n\nCheckpoint\n\n\nResponsibility is clearly owned by Support and AM\n↳ Required output: Handover confirmed in writing\n\n\nThe client understands support boundaries\n↳ Required output: Support scope documented and shared with client\n\n\nClient feels comfortable with support system and knows how to check hours\n↳ Required output: Introduction to support meeting booked\n\n\nDocumentation is accessible and usable\n↳ Required output: Docs location confirmed and shared with client and Support team\n\n\nOutstanding issues are logged and prioritised\n↳ Required output: Issues log shared with client and Support team\n\n\nNo ambiguity remains about who owns products + systems\n↳ Required output: Confirmed in writing — credentials, access, and ownership transferred\n\n\nProject is formally closed\n↳ Required output: Final shut-down meeting or async sign-off. PM formally closes the project in Harvest and portfolio tools.\n\n\nIf ownership or expectations are unclear, we resolve them before closing the project.\n\nHandover\n\n\n\n\n\n\n\n\n\nFrom\nProject Manager\n\n\nTo\nAccount Manager + Support team\n\n\nMechanism\nTransition close meeting with PM, AM, and Support Point of Contact\n\n\nPM\nConfirm all Transition deliverables are complete. Brief the Support team on outstanding issues, known risks, and client context. Pass active client communication to the AM.\n\n\nTech Lead\nEnsures all relevant tech documentation is handed over to Support (inc. testing approach)\n\n\nAM\nAttend close meeting. Take over as primary client contact. Ensure the client knows who to go to going forward.\n\n\nSupport team\nConfirm they have received and understood all documentation, the issues log, credentials, and access. Confirm they are ready to take on the client.\n\n\n\n"],["/01-project-phases/09-review/","Closure and Review",null,"The Review phase reflects on delivery performance, impact, and future opportunity. This phase turns delivery experience into learning and strategic insight.\n\nPhase owner: Project Manager + Account Manager\nSupported by: Tech Lead and Design Lead\nInformed: Delivery Circle, Projects Coordinator\nPrimary Client contact: Account Manager\n\n\nTypical activities\n\nInternal retrospective\nPost-launch review with client (if appropriate)\nBudget and hours reconciliation\nKPI review and performance summary\nIdentifying improvements for future projects\nIdentifying future opportunities or next phases\nCase study development (where appropriate)\n\n\nDeliverables\n\n\n\nDeliverable\nOwner\nShared With\nFormat\nWhen\n\n\n\n\nProject Report\nPM\nDelivery Circle + AM\nGoogle Doc\nAt project close\n\n\nKPI summary and outcome statement\nPM + Discovery Lead\nClient + Delivery Circle\nSection in Project Report or standalone doc\nAt project close\n\n\nInternal review\nProject Coordinator or AM\nDelivery Circle\nDoc / Notion page\nWithin 1 week of project close\n\n\nProject Review summary (internal)\nPM + AM\nAM + Delivery Circle\nDocument\nAt project close\n\n\nCase study (if appropriate)\nAM + PM\nPublic / internal\nDoc / web content\nAfter client sign-off\n\n\nClient feedback\nAM\nClient\nForm / survey link\nPost-launch\n\n\n\n\nTemplates\n\n\n\nTemplate\nOwner\nAudience\n\n\n\n\nProject Assessment (internal)\nPM\nInternal\n\n\nClient feedback form\nAM\nClient\n\n\n\n\nTools and platforms\n\nHarvest — budget and hours reconciliation\nGoogle Analytics / data tools — KPI review\nGoogle Docs / Drive — retrospective notes and reports\nTypeform / Google Forms — client feedback\n\n\nCheckpoint\n\n\nFinancial reconciliation is complete or agreed\n↳ Required output: Harvest reconciliation reviewed and signed off by PM\n\n\nLessons learned are documented\n↳ Required output: Retrospective notes saved in shared workspace\n\n\nClient relationship next steps are clear\n↳ Required output: AM has documented next steps\n\n\nFollow-on work is defined or intentionally not pursued\n↳ Required output: Decision recorded in decision log\n\n\nThe project is formally marked complete\n↳ Required output: Project status updated in portfolio; Harvest project closed\n\n\nClient management is formally handed over to the AM\n↳ Required output: AM initiation tasks complete\n\n\n"],["/02-roles-governance/","Roles & Governance",null,"Purpose\nThis section defines how projects are led, coordinated and governed at Agile Collective.\nIt clarifies ownership, decision-making and escalation.\nEvery project explicitly names who holds each role, or if a role is not required for some reason.\n\nProject governance roles\nProject Sponsor\nPrimary accountability for direction, authority and escalation.\nHolds the vision at a high level and supports delivery leads when trade-offs or political challenges arise.\nResponsibilities\n\nBacks Discovery and Definition outputs\nHolds authority on scope trade-offs\nSupports PM and leads in difficult situations\nActs as escalation point when delivery decisions affect the relationship\n\nMay be fulfilled by\n\nAccount Manager\nSenior Tech Lead or designer (where appropriate)\n\n\nAccount Manager\nPrimary accountability for relationship continuity and long-term value.\nResponsibilities\n\nMaintains the client relationship across and beyond the project\nSupports expectation-setting at key moments\nWorks with PM during Definition and Transition\nIdentifies opportunities emerging from Delivery\n\n\nDelivery leadership roles\nProject Manager (PM)\nPrimary accountability for delivery coordination and smooth running.\nResponsibilities\n\nOwns the plan, timeline and budget once Initiation begins\nCoordinates people, dependencies and ceremonies\nEnsures checkpoints are passed deliberately and decisions recorded\nSurfaces risks early and escalates appropriately\nActs as main operational client contact\nLiaises with finance, resourcing and operations\n\nExplicitly not responsible for\n\nDesigning the delivery approach from scratch\nOwning UX or technical decisions\nCarrying scope or political risk alone\n\n\nDiscovery Lead\nPrimary accountability for understanding needs and supporting prioritisation.\nOften combined with Design or Technical Lead.\nResponsibilities\n\nLeads Discovery activities (research, audits, analytics, workshops)\nSynthesises user needs and organisational aims\nSupports prioritisation and descoping decisions\nMakes trade-offs visible and evidence-based\nCarries learning forward into Design\n\n\nDesign Lead\nPrimary accountability for solution quality and coherence.\nResponsibilities\n\nLeads UX, visual and content design\nEnsures accessibility and usability standards\nCollaborates with developers to ensure buildability\nSupports testing and iteration\n\n\nTechnical Lead\nPrimary accountability for technical approach and quality.\nResponsibilities\n\nAdvises during Discovery and Definition\nLeads technical decisions during Development\nEnsures performance, security and maintainability\nSupports estimation and technical risk management\n\n\nBacklog Steward\nPrimary accountability for backlog clarity and board health.\nResponsibilities\n\nSets up and maintains the backlog board\nEnsures stories are clear, estimated and prioritised\nFacilitates pre-sprint refinement\nEnsures client review is happening\nKeeps Definition of Done visible\n\n\nDelivery Team Members\nPrimary accountability for delivering agreed work.\nIncludes designers, developers, accessibility specialists, content specialists, QA, marketing/SEO etc.\nResponsibilities\n\nDeliver work within agreed scope and priorities\nParticipate in planning and retrospectives\nRaise risks and dependencies early\nCollaborate across disciplines\nContribute to testing and quality assurance\n\n\nOperational coordination roles\nProjects Coordinator\nSupports delivery consistency across projects.\nDoes not manage delivery.\nResponsibilities\n\nOversees Initiation phase\nContract administration\nResourcing coordination\nProject setup and administration (Harvest etc.)\nCross-project liaison\nMaintains administrative project data\nFlags inconsistencies or gaps in reporting data\n\n\nClient-side role\nProduct Owner (Client)\nPrimary accountability for decisions and priorities on the client side.\nResponsibilities\n\nProvides access to stakeholders and information\nMakes timely prioritisation decisions\nAccepts or rejects deliverables\nChampions outcomes internally\n\n"],["/02-roles-governance/project-manager/","Project Manager",null,"Purpose of this page\nThis page defines the scope, accountability and boundaries of the Project Manager role at Agile Collective.\nUse it when:\n\nroles feel unclear or overlapping\nresponsibility is drifting or being silently reassigned\na PM feels overextended or under-supported\na project is experiencing friction around scope, risk or ownership\n\n\nWhat the PM role is for\nAt Agile Collective, the PM’s core purpose is to make delivery possible, calm and deliberate.\nYou are responsible for ensuring projects:\n\nhave clarity of intent\nmove forward at a sustainable pace\nsurface risks and decisions early\nstay aligned with budget, scope and capacity\nremain humane for the people doing the work\n\nYou are not expected to control everything. You are expected to notice what needs attention and bring the right people into the conversation.\n\nPrimary accountability\nThe PM is primarily accountable for delivery coordination and smooth running once the project becomes operationally real (from Initiation onwards).\nThis includes maintaining clarity, momentum and alignment across people, plans and decisions.\n\nWhat the PM owns\nOwnership here means: you are responsible for ensuring these things are done well and visibly, not necessarily doing all of them personally.\nThe PM owns:\n\nthe overall plan and delivery timeline\nthe budget and tracking of spend against it\ndelivery cadence and ceremonies (planning, stand-ups, reviews, retrospectives)\nrecording, tracking and communicating delivery decisions\noperational client communication and reporting\nescalation of delivery risks, constraints and dependencies\nthe internal kick-off and client kick-off at Initiation\nthe risk and dependencies log\nthe Statement of Work, held throughout all phases. (The Sponsor approves changes; the Discovery, Design and Technical Leads contribute within their domains)\nbacklog adherence: board health, definition of ready, and alignment with agreed scope\nactively reporting project status to the Projects Coordinator so that the portfolio view stays accurate\n\n\nWhat the PM coordinates (but does not own)\nThe PM supports work led by others, including:\n\nDiscovery, Design and Technical leadership\nBacklog population and refinement, owned by the Design and Technical Leads within their domains. The PM may support this if explicitly agreed at the start of the project\nresourcing discussions with the Projects Coordinator / resourcing function\nfinancial context in collaboration with Finance and the Projects Coordinator\nSprint inputs, including estimation sessions and capacity planning in collaboration with Technical and Delivery leads\nScope management, in collaboration with the Sponsor and relevant leads, ensuring changes are documented, impact assessed, and decisions made explicitly\nhandover into Support and Account Management\n\nIn these areas, the PM:\n\nensures the conversation happens\nensures information flows\nensures decisions are recorded\n…but does not unilaterally decide outcomes.\n\n\nWhat the PM is not accountable for\nTo avoid ambiguity and role creep, the PM is not accountable for:\n\ndesigning the delivery approach or methodology from scratch\nUX, design, content or technical decisions\ncommercial negotiation or contract sign-off\nlong-term client relationship ownership\ncarrying unresolved scope, commercial or political risk alone\ncreating or refining backlog tasks within the Design or Technical Lead's domain, unless explicitly agreed\n\nWhen issues arise in these areas, the PM’s role is to surface them early and involve the appropriate role (Sponsor, Leads, Account Manager, Delivery oversight).\nIf you ever feel like you’re holding something alone, raise it.\n\nKey working relationships\nThe PM works most closely with:\n\nProjects Coordinator —  shared Initiation ownership, portfolio visibility, admin and resourcing checks.\nProject Sponsor — scope thinking partner and SoW approver, available at key touch points.\nDiscovery Lead — learning, prioritisation and definition\nDesign Lead — solution quality, coherence, and ownership of design tasks in the backlog\nTechnical Lead — feasibility, architecture, technical risk, and ownership of technical tasks in the backlog\nBacklog Steward — backlog readiness and board health, where this role is held by someone other than the PM\nAccount Manager — relationship continuity and future opportunities. Needs to be kept informed when scope is under pressure or other project issues arise\nDelivery team members — day-to-day delivery, risks and dependencies\nDelivery Circle — process improvements and delivery strategy (as needed)\n\n\nDay-to-day: what you’ll typically do\nIn practice, you’ll find yourself:\n\nreviewing proposals, assumptions and risks at the start of delivery\nfacilitating planning, reviews, retrospectives and key conversations\ncoordinating across design, technical and delivery roles\nsupporting clients to understand constraints, priorities and trade-offs\ntracking progress against budget and scope without creating unnecessary overhead\nhelping teams maintain clarity and momentum, especially when things feel messy\nkeeping the Projects Coordinator informed of project status and any changes that affect the portfolio\nbeing the person who says:\n“Let’s pause and make this decision explicit.”\n\n\nSuccess indicators\nA PM is doing well at Agile Collective when:\n\nthe project has a plan that people trust\nthe project feels purposeful rather than frantic\ndecisions move forward instead of being repeatedly debated\nrisks surface early rather than emerging as crises\nstakeholders feel informed and confident in their decisions\nthe team can make progress without constant PM intervention\nthe company has a clear picture of what is in flight, where the pressure is, and what needs attention\nthe PM is working at a pace that is sustainable over time\n\nDetailed Success Indicators\n\nThe project has operational clarity\nThe team understands what the goal is, what work is next, what decisions have been made, and what risks exist. People can move forward without confusion or repeatedly revisiting the same questions.\n\nSignals:\n\nSprint goals defined before sprint start (100% of sprints)\nTasks have a clear owner and acceptance criteria (>90%)\nKey risks documented and updated at least once per sprint\n\nWhat this measures - The PM's ability to structure the work and maintain a shared understanding of the project.\n\nStakeholders have the information needed to decide\nClients and stakeholders feel informed, prepared, and able to make decisions without surprises.\n\nSignals:\n\nStatus updates sent on the agreed cadence (100%)\nStakeholder questions acknowledged within 1 business day\nSignificant project changes communicated within 2 business days\n\nWhat this measures - The PM's reliability in maintaining clear information flow and stakeholder alignment.\n\nThe project does not depend on the PM\nThe project runs through shared systems and visibility, not personal knowledge or constant PM intervention.\n\nSignals:\n\nKey project artefacts, risks, decisions, and plan maintained in a shared workspace visible to the whole team\nWhen the PM is absent, ceremonies run and the project moves forward without interruption\nAt onboarding moments, a new team member or stakeholder can get up to speed using shared documentation without needing to ask the PM\n\nWhat this measures - The PM's ability to build a resilient project structure that can operate without them being the bottleneck.\n\nDelivery risk is visible and actively managed\nWhen things go off track, it shows up early. The PM ensures slippage, blockers, and scope changes are surfaced quickly, assigned a response, and communicated to the right people before they become bigger problems.\n\nSignals:\n\nBlockers logged and assigned within 1 business day of being raised\nWhen milestones are at risk, a revised plan shared with stakeholders within 2 business days\nScope changes documented and impact assessed before work proceeds (>90%)\n\nWhat this measures - The PM's ability to maintain visibility over delivery risk and respond before issues escalate.\n\nDecisions move forward and hold\nDecisions are made at the right time, with the right people involved, and with enough clarity that they don't need to be reopened. The project is not held back by unresolved questions or repeated debates.\n\nSignals:\n\nOpen decisions older than an agreed threshold flagged and assigned an owner\nDecisions documented with rationale, alternatives considered, and people involved (>90%)\nDecision log reviewed and updated at least once per sprint\n\nWhat this measures -  PM's ability to facilitate timely, well-informed decisions and prevent decision drag or rework.\n\nThe conditions for team collaboration are in place\nCeremonies are productive and the team has a regular space to surface issues, reflect on how they are working, and follow through on improvements.\n\nSignals:\n\nCeremonies run to a clear agenda and produce documented outcomes (>90%)\nRetrospectives held every sprint with actions logged\nRetrospective actions followed up by the next sprint (>90%)\n\nWhat this measures - The PM's attention to how the team is working, not just what they are delivering.\n\nThe portfolio health is visible to the rest of the company\nWhen holding more than one project, the PM ensures that key information about the portfolio is available and up to date. Stakeholders have what they need to assess how projects are progressing, where the pressure points are, and what requires attention without having to ask.\n\nSignals:\n\nA portfolio-level summary covering project status, timeline, budget, risks, and capacity is maintained and shared with relevant stakeholders on a monthly basis\nCompeting priorities, resource conflicts, or blockers with cross-project impact are flagged proactively before they create risk\nContext across active projects is documented and accessible, not held only in the PM's head\n\nWhat this measures - The PM's ability to give the organisation a reliable, honest picture of portfolio health and support informed decision-making at a company level.\n\nThe PM's workload is sustainable\nThe PM is actively managing their own capacity across projects in a way that is sustainable over time. Pressure is named and addressed rather than absorbed silently.\n\nSignals:\n\nWorkload reviewed at least once per sprint, with capacity concerns raised proactively\nThe PM is not consistently working beyond agreed hours without flagging it\nWhen workload becomes unmanageable, it is surfaced in the Delivery Circle before it affects delivery or wellbeing\n\nWhat this measures - The PM's ability to sustain good work over time without burning out or becoming a single point of failure across the portfolio.\n\nThings to watch out for\n1. Silent scope drift\nScope expands through conversation rather than agreement.\nDecisions are implied rather than recorded.\nSignals\n\n“We’ll just add this.”\nBudget pressure appears suddenly.\nThe team feels unclear about what’s in or out.\n\nResponse\nMake scope and trade-offs explicit. Revisit Definition.\n2. The PM becomes the decision-maker\nYou are informally deciding UX, technical or commercial trade-offs because no one else is taking responsibility.\nSignals\n\nLeads defer to you.\nYou are answering questions outside your accountability.\nDecisions are made without Sponsor involvement.\n\nResponse\nPause and bring the appropriate role back into the conversation.\n3. Risk is known but not escalated\nYou see a problem forming but hope it will resolve itself.\nSignals\n\n“Let’s see how the next sprint goes.”\nAvoiding a difficult client conversation.\nBudget variance not yet discussed.\n\nResponse\nSurface early. Escalate before crisis.\n4. Emotional overload or hidden strain\nYou are holding complexity alone.\nSignals\n\nYou are the only person tracking the real risk (often the budget!).\nYou are working harder than the structure requires.\nYou feel responsible for “making it work” regardless of conditions.\n\nResponse\nInvolve Sponsor, Delivery leadership or Account Management.\nThe structure exists to share weight.\n5. Backlog Drift\nThe backlog no longer reflects agreed scope. Tasks are being added informally, or the board has grown beyond what was agreed and funded.\nSignals\n\nStories appear without a clear link to agreed scope.\nThe Design or Technical Lead is adding tasks without the PM being aware.\nThe backlog has grown but budget has not changed.\n\nResponse\nRevisit scope with the Sponsor. Make the trade-off explicit before work begins.\n6. Process rigidity\nCeremonies continue, but they are no longer serving the work.\nSignals\n\nMeetings feel performative.\nDelivery slows but rituals remain unchanged.\nThe team disengages.\n\nResponse\nAdjust cadence or format deliberately. Process is a tool, not doctrine.\n\nEscalation triggers\nThe PM should escalate when:\nBudget\n\nForecast variance exceeds agreed tolerance\nScope additions are requested without agreed trade-offs\nCommercial assumptions prove incorrect\n\nEscalate to the Sponsor and Projects Coordinator. Keep the Account Manager informed where variance may affect the client relationship or future work. It should be raised at the Project Portfolio Review.\nDelivery risk\n\nCritical dependency blocked for more than one working week\nRepeated missed commitments across two consecutive sprints\nTechnical feasibility becomes uncertain\nDefinition checkpoint conditions are not met\n\nEscalate to the Sponsor. Involve the relevant Design or Technical Lead where the risk sits within their domain. Keep the Projects Coordinator informed. If the risk points to a team health or process issue, bring it to the Delivery Circle. It should be raised at the Project Portfolio Review.\nScope & direction\n\nClient priorities shift materially after Definition\nSponsor authority is unclear or contested\nOutcomes become politically sensitive\n\nEscalate to the Sponsor and Account Manager together. Keep the Projects Coordinator informed, as scope changes can affect resourcing and sequencing across projects. It should be raised at the Project Portfolio Review.\nTeam health\n\nDelivery pace becomes unsustainable\nConflict between roles affects progress\nThe PM is acting as a single point of failure\n\nEscalate to the Delivery Circle in the first instance. Keep the Sponsor and Projects Coordinator informed where the issue is affecting or likely to affect delivery. It should be raised at the Project Portfolio Review.\nWhat escalation means\nEscalation means:\n\nmaking the issue visible\nclarifying trade-offs\ninvolving the right authority\ndeciding deliberately\n\nIt does not mean:\n\nassigning blame\nwithdrawing responsibility\nabandoning delivery\n\nEscalation protects delivery. It does not undermine it.\n"],["/02-roles-governance/project-sponsor/","Project Sponsor",null,"Purpose of this page\nThis document defines the scope, accountability, and boundaries of the Project Sponsor role on projects at Agile Collective. It creates clarity for sponsors, project managers, delivery teams and clients, and is intended to reduce friction around scope decisions and shared ownership.\nThis document should be referred to when:\n\nIt is unclear who is watching scope on a project\nScope pressure is building and the PM needs a thinking partner\nThere is disagreement about what was originally agreed\nA change to the Statement of Work needs approving\n\nAbout the role\nThe Sponsor is a lightweight, optional role that supports the PM in keeping scope clear and controlled on more complex or high-risk projects.\nPrimary accountability\nThe Project Sponsor's primary accountability is to guard the vision and scope of the project, to ensure that what is being built remains true to what was agreed and funded.\nWhile the PM manages delivery, the Sponsor watches the boundaries. When scope comes under pressure, they work through it together.\nOwnership\nThe Sponsor has ownership of:\n\nUnderstanding the original vision and scope agreement from Initiation onwards\nApproving any changes to the Statement of Work\nNoticing when delivery is drifting from what was agreed\nDeciding with the PM how to respond when scope pressure occurs\n\nWhere the role begins\nThe Sponsor is confirmed during Initiation, alongside the Project Manager. They use this phase to develop a clear understanding of what was agreed in Pre-project, the assumptions, constraints, and scope boundaries, so they can watch for drift as delivery progresses.\nFrom Initiation onwards the Sponsor stays alongside the project, not in the detail of delivery, but close enough to notice when something has shifted.\nHow the Sponsor and PM work together\nThe Sponsor and PM are a pair. The PM runs delivery; the Sponsor ensures vision and watches scope. When scope pressure arises, a client requesting something extra, assumptions quietly expanding, the team building beyond what was agreed, they name it together and decide together what to do next.\nThose decisions do not happen in isolation. When scope is being questioned or changed, the Sponsor and PM keep the Projects Coordinator and Account Manager informed. The Projects Coordinator needs to know because scope changes affect the portfolio; the Account Manager needs to know because scope changes affect the client relationship.\nOut of scope\nThe Sponsor is not accountable for:\n\nManaging the project team or delivery ceremonies\nMaking unilateral decisions about scope changes\nActing as the primary client contact\nHolding commercial or contractual authority\n\nKey working relationships\n\nProject Manager: The Sponsor's primary relationship. They work as a pair throughout delivery, with shared responsibility for scope decisions.\nProjects Coordinator: Confirms the Sponsor during Initiation and needs to be kept informed when scope decisions are being made, as these affect the wider portfolio.\nAccount Manager: Needs to be kept informed when scope is under pressure, as changes affect the client relationship.\n\nSuccess indicators\nA Sponsor is doing well when:\n\nScope drift is caught early rather than late\nThe PM feels they have a genuine thinking partner on scope questions\nScope decisions are made deliberately and recorded, not absorbed silently\nThe Projects Coordinator and Account Manager are kept in the loop when scope is being questioned\nThe project delivers what was agreed\n\n"],["/02-roles-governance/projects-coordinator/","Projects Coordinator / Resourcing Coordinator",null,"Summary\nBelow are two new roles proposed in the Project Playbook. They are, in reality, just more clearly defined versions of what’s already in place.\nIt makes sense, at present, for these to be held by the same person, but in time the Projects Coordinator role may grow and become a role more akin to the Support Lead.\n\nProjects Coordinator\nPurpose\nThe Projects Coordinator holds an overview of all active projects, ensures that the portfolio as a whole is coherent, and owns the Initiation phase that makes each project operationally real. The focus is outward across the portfolio: what is happening, when, and whether it all fits together.\nAuthority\nThe Projects Coordinator has authority to make portfolio-level decisions: sequencing projects, timing project starts, and determining how teams are lined up across the pipeline. These decisions are made in consultation with the relevant PMs and, where resourcing is affected, with the Resourcing function. In practice, consensus is nearly always reached. Where genuine disagreement cannot be resolved, the Projects Coordinator’s decision stands, and either party may escalate to the Delivery Circle.\nThis authority exists because someone needs to hold the portfolio view and act on it. The PM is accountable for delivery within their project; the Projects Coordinator is accountable for the health of the whole.\nOwns: Initiation phase\nThe handover from Pre-project (New Work or Account Management) comes to the Projects Coordinator. In reality many of the project tasks will be delegated to the Project Manager once they are confirmed.\nhttps://projects.docs.agile.coop/01-how-projects-work/02-initiation/\nOwns: Ongoing responsibilities\nPortfolio visibility\n\nMaintain a current, accurate view of all active and upcoming projects: phase, key milestones, status\nIdentify and flag interdependencies between projects — shared team members, related clients, sequencing\nSpot potential conflicts or bottlenecks before they become problems and act on them\nEnsure project status information in Harvest is kept up to date\nFlag inconsistencies or gaps in reporting data\n\nInternal communication\n\nKeep the team informed about the overall project landscape: what’s starting, ending, at a critical juncture\nEnsure the PM and relevant team members have the cross-project context they need\nSurface project-level concerns to the appropriate person (PM, sponsor, or Delivery Circle)\n\nProcess & documentation\n\nEnsure kick-off and close-down steps are followed consistently, as defined in the playbook\nMaintain cross-project trackers, dashboards, or shared documents the team relies on\nSupport handovers between phases, ensuring documentation is in place\nContract administration\n\nWhat the Projects Coordinator does NOT do\n\nManage individual project delivery, scope or client relationships\nMake strategic decisions about which projects to take on\nOwn UX, technical or commercial decisions\nLine manage team members\n\nEscalation: Delivery Circle\nThe Projects Coordinator escalates to the Delivery Circle when:\n\nA portfolio-level decision cannot be resolved through consultation with the PM\nA project cannot be resourced or sequenced without affecting commitments made elsewhere\nDelivery risk is visible at portfolio level and requires strategic input\nProcess or governance issues sit outside the Projects Coordinator’s authority to resolve\n\n\nResourcing Coordinator\nPurpose\nThe Resourcing function is concerned with the team: who is available, what they are working on, and whether people’s time is allocated well. The focus is inward across the team: capacity, wellbeing, development, and making sure internal work is visible and protected alongside client work.\nAuthority\nThe Resourcing function has authority to make allocation decisions: who works on what project, at what capacity, and when. These decisions are made in consultation with the Projects Coordinator and relevant PMs.\nThis authority exists to protect both project delivery and team health. Without a named decision-maker for allocation, resourcing defaults to whoever shouts loudest. The Resourcing function holds the whole-team view that individual PMs cannot hold for their own projects.\nResponsibilities\n\nCapacity planning\n\n\nMaintain a current view of team capacity across all members, including part-time arrangements, leave and non-billable commitments\nForecast capacity needs against the pipeline of upcoming work, working closely with the Projects Coordinator\nCarry out initial resourcing and availability checks during Initiation\nIdentify capacity gaps or conflicts early and act on them\nMatch team members to projects based on skills, availability and development goals\n\n\nAllocation & scheduling\n\n\nEnsure Forecast reflects accurate, up-to-date allocations for all team members\nUpdate allocations when projects change phase, scope or timeline\nCoordinate the scheduling of new projects into the team’s workload\nEnsure team members know what they are on and when, with enough notice to plan their work\n\n\nInternal work visibility\n\n\nEnsure that internal projects and cooperative governance activities are reflected in resourcing plans alongside client work\nAdvocate for appropriate time being protected for non-billable work\nFlag when internal commitments are at risk of being squeezed by client pressure\n\n\nPeople & communication\n\n\nGive team members clear, timely information about their upcoming allocations\nProvide enough context for team members to understand what a project involves before they start\nEnsure transitions between projects are managed smoothly\nBe attentive to team wellbeing in allocation decisions — workload, variety, development\n\n\nWhat the Resourcing function does NOT do\n\n\nMake strategic decisions about hiring or team composition — those sit with the Operations Circle\nManage the commercial negotiation of project scope or budgets\nPerformance-manage individual team members\nMake portfolio-level decisions about project sequencing — that is the Projects Coordinator\n\nEscalation: Operations Circle\nThe Resourcing function escalates to the Operations Circle when:\n\nAn allocation decision cannot be resolved through consultation\nA team member is consistently over-capacity and the situation cannot be resolved within existing projects\nInternal work is systematically being de-prioritised in favour of billable work\nA resourcing issue has implications for team welfare, contracts or pay\nCapacity constraints suggest a structural issue (team size, skills mix) that requires a strategic response\n\n\nMeeting schedules\n\nWeekly coordination meeting: PMs / PC / RC\nFortnightly overview meetings: PMs / PC / RC / Finance / AM / New work / Support rep\nPer project: initiation kick off : PM / PC\nPer project: internal team kick off: Project team / PC / RC\nQuarterly process review meetings\n\nMeeting schedules\n\nWeekly digest to team about their upcoming work (rocket)\nMonthly digest to Ops, Delivery and General\n\nTime Commitment\nProjects coordinator\n\nWeekly coordination meetings: 45 mins\nWeekly prep per project: 10 mins\nOnce off admin per project: 2 hours  ( handover, KO, admin )\nReporting to Delivery, monthly: 1 hour\nFortnightly coordination meeting: 1 hour + 30 mins prep\nMonthly meeting with Finance: 1 hour\n\nResourcing coordinator\n\nWeekly coordination meetings: 45 mins\nWeekly prep per individual: 5 mins\nFortnightly coordination meeting: 1 hour + 30 mins prep\nReporting to Operations: 1 hour / monthly\n\nCombined role = 0.5 / day / week\n"],["/03-project-models/","Project Models",null,"Project models describe its scale. Every project follows the same lifecycle phases; what changes is how much depth, formality and governance each phase requires.\n\n1. Project types\nA. Discovery, consultancy or strategy projects\nProjects focused on understanding, direction-setting or decision-making, without committing to build.\nPrimary outputs\n\nInsights\nDecisions\nRecommendations\nAgreed scope for future delivery (where relevant)\n\nTypical characteristics\n\nOften de-risk future delivery\nMay stand alone\nMay lead into a build phase\nResearch-heavy, delivery-light\n\nTypical Lifecycle\n\nPre-project\nContract\nInitiation\nDiscovery & Definition\nTransition\nReview\n\nDesign and Development are not required unless explicitly agreed.\n\nB. Development projects\nProjects where the primary goal is to design and build a platform or product.\nTypical characteristics\n\nFixed or capped budgets\nMultiple disciplines involved\nClear delivery milestones\nIterative design and build\n\nLifecycle\nAll phases are present.\n\nC. Incremental (enhancement) projects\nSmaller pieces of focused work extending an existing product.\nOften emerging from:\n\nSupport tickets\nAccount management conversations\nOngoing client relationships\n\nTypical characteristics\n\nNarrower scope\nShorter timelines\nLower discovery overhead\nMay run alongside other commitments, and more slowly\nRisk of loss of momentum if not clearly structured\n\nLifecycle\nDiscovery and Definition are time-boxed.\nDesign and Development may overlap.\n\n2. Project sizing\nSizing reflects effort, complexity and coordination demand — not just budget.\nSmall\n\nDuration: up to 4 weeks\nBudget: c. £12k or below\nTeam: 1–2 people, part-time\n\nImplications\n\nPhases may collapse into one another\nRoles are often combined\nArtefacts are lightweight\nCheckpoints still exist but are informal\n\n\nMedium\n\nDuration: up to 3 months\nBudget: c. £12k–£50k\nTeam: 3–4 people\n\nImplications\n\nAll phases present\nClear Definition checkpoint required\nDedicated PM and leads\nFormalised reporting and cadence\n\n\nLarge\n\nDuration: 3+ months\nBudget: c. £50k+\nTeam: 5+ people\n\nImplications\n\nStrong governance and reporting\nClear separation of roles\nFormal artefacts and documented decisions\nGreater emphasis on resourcing, risk and stakeholder management\n\n\n3. How process varies by type and size\nProject type and size adjust the scale of the process, rather than its shape.\nDuring Initiation, we explicitly agree:\n\nDepth — how much discovery, design or definition is needed\nFormality — how detailed artefacts and reporting must be\nRoles — which roles are combined or distinct\nCadence — how often ceremonies and reviews occur\n\n\nGeneral principles\n\nSmaller projects collapse roles; larger projects separate them.\nDiscovery always exists, but may be a conversation rather than a phase.\nSpecification is always required before Development.\nScale is deliberate; name the decisions we are making in the Initiation phase.\n\n"],["/04-templates/","Templates",null,"Project Templates Index\nPre-project\nProposals\n\nProject proposal start kit template\nLightweight project proposal template\nSupport project proposal template\n\nEstimation\n\nProposal estimation sheet – for estimating project phases and activities\n\nPresentation\n\nAC Presentation Deck A\nAC Presentation Deck B (GCloud)\n\n\nProject Management\n\nStatement of Work\nProject Management Sheet\nRisk Register\n\n\nInitiation\n\nInternal project initiation meeting\nClient K-O meeting\n\n\nDiscovery and Definition\nDefinition\n\nRecommendations sheet\nWideband Estimation Sheet – for estimating functionality and deliverables\nSpecification Sheet\nIA sheet (current and new)\n\n\nDesign\n\nContent Strategy IA doc\n\n\nDevelopment and Delivery\n\nSprint planning, review and retro doc\n\n\nTransition and Review\n\nProject Assessment (internal)\nClient feedback form\n\n"],["/05-about/","About the Playbook",null,"What is the Playbook\nThe Playbook defines how projects run at Agile Collective: lifecycle, roles, checkpoints, and core delivery expectations.\nWhy we created it\nWe created the Playbook to increase clarity and make it easier for everyone to do good work together. It helps us avoid reinventing the wheel, learn from experience, and create more consistent, high-quality outcomes for us and our clients.\nHow it’s used\nThe Playbook is a practical tool for day-to-day work. It provides a shared foundation for how we run projects, make decisions, and work together.\nPeople use it in different ways:\n\nProject Managers and Project Coordinator use it to set up and run projects, structure phases, and keep work on track.\nProject team members use it to understand how their work fits into each phase, and what’s expected of them at different points\nAccount Managers and the New Work Team use it to shape and scope work before it starts.\nThe Delivery Circle uses it to identify patterns across projects, draw on feedback from retrospectives and reviews, and update the Playbook to improve how we deliver work.\nNew joiners use it to understand how we work and what good practice looks like.\n\nIt’s not something to follow step-by-step, but something to refer to when you need clarity, structure, or a starting point.\nA living document\nThe Playbook reflects our current best thinking. It will continue to evolve as we learn from projects and test new approaches.\n\nRoadmap\n\nPhase 1: Good enough to use on real projects\nPhase 2: Improve based on pilot feedback\nPhase 3: Extend as needed\n\nPhase 1\nThe Playbook will launch when it has documented the following:\n\nProject lifecycle: phases, checkpoints, handovers, ownership and accountability, deliverables and docs / templates\nCore roles in delivery (eg PM, Design/Product, Tech, Ops)\nHow projects run: initialisation, delivery expectations, handovers\nMinimum required artefacts (what needs to exist at each stage)\nRoll-out plan inc. team onboarding\nPlan for ongoing maintenance\n\nOut of scope (for now):\n\nDetailed “how-to” methods (e.g. how to run a workshop)\nSpecialist discipline role descriptions\nOrganisation-wide strategy or HR processes\nFull technical standards / dev practices\n\nPhase 1 Playbook structure (updated)\nHomepage\nAbout the Playbook and how to use it (depending on your role)\nProject lifecycle\n[Project phases] - full version\nRoles and responsibilities\n[Key roles]\nWays of working / Cross-project practices / Standards\n[eg, managing scope, estimation, handovers, communication]\nWhat will be added over time\nAs the Playbook evolves, it will include:\n\nHow-tos for activities and processes\nExamples from real projects\nGuidance for different contexts. Variations in how we apply our approach depending on project type, size, or client\nFeedback loops and improvements. Ongoing updates based on retrospectives, project reviews, and Delivery Circle input.\nMore templates\n\n"],["/search/","Search","Search documentation.",""]]}